Terms & Conditions

1. About us

InsureRecord ("InsureRecord", "we", "us", or "our") is operated as a sole proprietorship by InsureRecord (a sole proprietorship), doing business as InsureRecord. By using the InsureRecord website or app (the "Service"), you agree to these Terms & Conditions.

2. Acceptance

By creating an account or continuing to use the Service, you agree to be bound by these Terms. If you don't agree, don't use the Service. You must be at least 18 years old and have authority to enter this agreement (and, if signing up on behalf of an organization, authority to bind it).

3. What InsureRecord does

InsureRecord lets you record client calls, automatically transcribe them, and generate an AI-written summary tailored to insurance broker workflows. We do not guarantee accuracy of AI-generated content — always review summaries before relying on them for client communications or compliance purposes.

4. Your responsibilities

• Provide accurate registration information and keep it updated.
• Keep your login credentials confidential. You're responsible for activity under your account.
• Obtain any consent legally required in your jurisdiction before recording a call. InsureRecord provides an on-screen consent script, but using it is your responsibility. We are not your compliance officer.
• Don't use the Service to record content that is unlawful, infringes third-party rights, or contains malicious code.

5. Acceptable use

You agree not to: (a) attempt to interfere with, probe, scan, or test the vulnerability of the Service; (b) reverse engineer, decompile, or attempt to extract source code; (c) resell, sublicense, or redistribute the Service; (d) use the Service for spam, fraud, harassment, or any illegal purpose; (e) circumvent technical limits (rate limits, recording caps, etc).

6. Intellectual property

We retain all rights, title, and interest in the Service, including the software, AI prompts, design, and branding. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business purposes during your active subscription. You retain ownership of the audio you record and the transcripts and summaries generated from your audio ("Your Content"). You grant us a limited license to process Your Content solely to provide the Service to you.

7. Payment, subscription, and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment terms, billing, tax, cancellations, and refund mechanics are governed by Paddle's Buyer Terms, together with our Refund Policy. Subscriptions renew monthly until canceled.

8. Service level

We work hard to keep the Service available, but we don't guarantee uninterrupted or error-free performance. The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

9. Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, special, incidental, or punitive damages, including loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence where such limitation is prohibited by law.

10. Suspension and termination

We may suspend or terminate your access for: material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time from your account. On termination, you may export your data for 30 days, after which we may delete it.

11. Changes

We may update these Terms from time to time. Material changes will be announced via email or in-app. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Questions? Email support@insurerecord.com.